A changing landscape in Northern Ireland

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A changing landscape in a complex COVID-19 world

Citizens are calling out for better digital services. People young and old now expect greater personalisation, intuitive experiences and reliable outcomes from all of their multi-diverse service needs.

So in two years and through a pandemic, how have our needs changed? And what do we demand from the services we now receive? 

Our research found that...

81%

of surveyed adults are now aware that public services are available online.

34%

of surveyed adults are more receptive to digital services since COVID-19.

There's no going back.

Our demands and expectations for online services have changed almost overnight in 2020. Find out more.

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