North Lanarkshire Council streamlines its citizen portal

The Council implemented our MultiVue solution to create a ‘golden record’ of each citizen giving them the ability to access all the services they need through only one login.

Outcomes:

• Improved user experience and simplified process for the citizen
• Single sign-in and integration with mygov.scot online account
• One ‘golden record’ for each citizen
• Tangible cost savings and efficient service delivery
• Used MDM solution to increase complete and accurate data records from 7,000 customers to 86,000
• Won a Verint EMEA Digital Engagement Award for innovative thinking on the citizen portal project.

Civica has allowed us to be truly transformational in the way we’re approaching digital evolution, and more importantly, how we’re approaching our citizens.
Peter Tolland, CIO, North Lanarkshire Council

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