Unlocking the benefits of connection and collaboration

With a population of about 700,000 spread over 600,000 square miles, most health and social services in Alaska are administered by a single state-level department – and research has shown that almost all citizens will require one or more services from this department over the course of their lifetime.

Faced with pressure to cut costs, improve efficiency and provide better-coordinated care, the state Department of Health and Social Services turned to Civica to deliver a single citizen view and unearth answers to questions like:

• How many unique citizens are served by the department?
• Which services are used by a particular citizen?
• Which citizens consume the most services, and at what cost?

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