Four reasons why government agencies should care about Master Data Management in 2019
It's time for government to take a fresh look at Master Data Management
Here’s an all-too-common scenario: A citizen visits a state or local government office, seeking any number of services – assorted permits, unemployment support, healthcare assistance, etc. The front-line employee working with the customer often needs additional information that’s outside their department. They call or email the department that’s located right down the hall. Then, they wait for information, following up as needed.
This isn't very efficient - nor does it provide good customer service. Master Data Management (MDM) provides value by standardizing the data, cullding bad data and handling duplicates. Read our industry brief to discover why state and local agencies should care about MDM in 2019.