More efficient ASC financial assessments at Camden, Lewisham and Merton Councils

Civica’s OnDemand Adult Social Care team helps three London boroughs manage the ASC financial assessment workload.

Many Councils experience long- or short-term challenges when it comes to managing ASC financial assessments. In some cases, recruitment struggles or staff absences can leave you short of resources to handle the everyday workload. Or you may need to carry out a special project, but can’t spare anyone in the team to deliver it.

Civica’s OnDemand team of highly experienced ASC financial assessors are familiar with Care Act regulations, are DBS checked, and can use any ASC financial system. They’re ready to step in and start work as soon as you need them, for as long as you want them. Among the Councils taking advantage  of the service are the London Boroughs of Camden, Lewisham and Merton. Each was facing a different challenge, but all found the solution they needed in the Civica OnDemand team.

Outcomes:

• ASC financial assessments carried out by skilled, experienced Civica OnDemand personnel
• Flexible staffing resources to support special projects or business as usual
• Consistent, high-quality delivery using in-depth knowledge and a ‘right first time’ approach
• Faster completion of assessments enabled by access to DWP CIS.

The Civica OnDemand officers know financial assessments inside out. Being able to call on flexible, reliable support when we need it gives our small  team peace of mind.”

Lorraine Taylor, Commissioning and Income Manager, Merton London Borough Council

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