Civica Interaction Centre (CIC)
It’s easier than ever to connect with us with Civica Interaction Centre, a global team providing a single front door for support and engagement. Whether you need help for support or engagement requests, CIC is designed to give you a clear, seamless experience. Requests are raised through Always On and managed via the CIC for fast resolution.
What does this mean for you?
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Faster Triage: Your requests reach the right team for the first time
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Total visibility: end-to-end tracking so you always know where things stand
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Always On: Benefit from extended 24/7 support hours.
Civica Always On
Your online portal which puts everyting you need right at your fingertips.
- Raise and review support and engagement requests with ease
- Automated workflows route your request to the right team, first time
- Access knowledge articles, product information, training, tips and discussion forums.
Learn more how we support and engage with you.
Find answers to common questions in our FAQ’s, including how to access Civica Always On, plus details on how to contact our team for further assistance.
Userhub
Userhub is designed for Civica customers, to provide access to information such as:
- Events and news
- Software documentation and patch downloads
