We are committed to providing first-class customer support
It’s now easier than ever to connect with our team and get the support or engagement you need.
Civica Always On
Your online portal gives you continuous access to support and engagement resources.
Civica Always On puts everything you need right at your fingertips: manage your support and engagement requests; connect with our user community and explore discussion forums; find out more information about our products and services; take advantage of continuous learning with our extensive knowledge resources.
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Your online portal: Manage all your customer support and engagement requests in one place, from submission to resolution
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Enhanced self-service options: How-to guides, FAQs, product information and discussion forums, supported by AI-powered search
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Continuous global access: Available around the clock so that you are never on your own.
Civica Interaction Centre (CIC)
CIC provides a single front door for raising both support and engagement requests so that you don’t need to spend time navigating different systems. Our dedicated CIC team will ensure that your queries are routed to the right team first time.
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A simpler way to connect: CIC will be your single front door for a wide range of support and engagement queries
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Faster responses: Intelligent routing to ensure your request reaches the right team first time
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A seamless experience: Simplifying the way you engage with us.
Learn more how we support and engage with you.
Find answers to common questions in our FAQ’s, including how to access Civica Always On, plus details on how to contact our team for further assistance.