In today’s world, services not only need to drive efficiencies but also deliver enriched experiences. 75% of local government employees agreed that integration is a critical success factor for Scotland's digital transformation.

Our report – Dialling Scotland in for digital success – discuss' why Scotland needs to embrace and deliver a holistic and end-to-end approach to digital transformation, moving beyond channel shift.

The easy part is finding online forms and having people fill out forms online. The hard part is what that means in the back office and that is where all the work really needs to take place.”
Paolo Vestri, Service Manager, Corporate, East Lothian Council

It’s ok if you go to digital as long as your services are actually delivering the right thing at the front line.”
Andrew Kerr, Chief Executive, Edinburgh City Council

The research, Civica Scotland local government survey, was conducted by Opinion Matters for Civica, in May 2017. The sample included 75 local government workers in Scotland, across all levels. This report also uses research from Civica's citizen survey, completed in August 2017 by Censuswide for Civica and polled 2,044 citizens across the UK.