Scotland has been identified as having the highest level of digital exclusion in the UK according to Get Digital. In fact, 69% of the local authority employees we surveyed believe that digital exclusion is higher in Scotland than other areas in the UK.

But in the drive to create a digital nation by 2020, our report – Dialling Scotland in for digital success – identifies the steps Scotland can take today to break down barriers and tackle this key challenge.

Ensuring that all citizens are included and confident in the digital society that Scotland will become is critical to the future of a fairer Scotland.”
Scotland Government 2017

We want to make it easy for customers to access the services themselves, whilst also accepting that some of our customers either can’t or don’t want to.”
John Muir, Customers & Business Change Manager, Communities & Partnerships, Stirling Council

The research, Civica Scotland local government survey, was conducted by Opinion Matters for Civica, in May 2017. The sample included 75 local government workers in Scotland, across all levels. This report also uses research from Civica's citizen survey, completed in August 2017 by Censuswide for Civica and polled 2,044 citizens across the UK.