Pension Protection Fund (PPF) and Civica provide efficient administration for Financial Assistance Scheme (FAS)

Civica Universal Pensions Management (UPM) helps the PPF to bring FAS member services in-house and meets its unique requirements.

In 2017, as part of its long-term strategic plan, the PPF announced that FAS administration would be integrated and brought in-house. This decision followed the PPF's successful insourcing of its member services in 2015. The PPF has worked with the Department for Work and Pensions to assess the best approach to FAS administration in the long term.

The decision to bring FAS member services in-house provided a unique opportunity to build and execute a tailored and flexible administration system and member website that could meet the needs of FAS members. As FAS benefits are notoriously complex, the PPF needed to select a competent provider that it trusted not to cause any delays or miscalculate member benefits.

The key for this project was to ensure the PPF and Civica deliver seamless pension administration services, including digital services, to members of FAS. The automated processes configured in the new co-designed pensions administration system enable employees to focus on more complex issues that cannot be automated.

Outcomes:

• Tailored product to meet extraordinarily intricate needs
• Intuitive and secure member website, with services available to members 24 hours a day, 7 days a week
• Ability to update members' personal and bank details in real time
• Reduced administrative cost per member
• Added value to the members.

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