South Lakes Housing improves homes and services for tenants

Integrated housing and asset management systems underpin customer service and performance improvements at a Cumbrian housing association.

When South Lakes Housing (SLH) took over management of more than 3,000 homes from South Lakeland District Council, it promised to bring all of them up to the Decent Homes Standard. SLH delivered on that promise in March 2017, following a £54m improvement programme over five years.

Outcomes

• A 360 degree view of tenants and properties through integration of Civica solutions for housing and asset management
• More efficient handling of tenant enquiries and requests enabled by consolidated information sources and slicker processes
• Time savings of around a day a week for tenancy management officers using mobile technology
• Projected annual savings of £25,000 by replacing letters with electronic communications and providing a self-service portal for tenants.

Now that we’ve integrated Civica’s Cx and Keystone solutions, our customer service team can see and do more using fewer systems, and be confident they’re giving tenants accurate, up-to-date information.”
Paul Aitken, IT Manager, South Lakes Housing

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