CEO Update

As we adapt to an evolving situation I would like once again to applaud the tireless efforts of our public services and other providers in responding to the pressing needs of people and communities. I would also like to thank all our employees for their continued outstanding response for customers and colleagues and their amazing resilience which has helped ensure our business continuity.

Our priority remains the health and wellbeing of our employees and customers. As an early signatory to the C-19 Business Pledge we continue to do all we can to safeguard our people and wider public health while working hard to support our customers and to help wherever we can.

The response by our industry has also been enormously encouraging. I am particularly grateful to our teams here at Civica who have risen to the challenge in delivering resources and tools to help organisations adapt critical services in health care, local government, social housing and more. : The experience during COVID has shown the sector that it is possible to move with speed to deploy innovative projects and services, with a real change in the pace of digital adoption and more agile working. 

As well as innovations such as the COVID-19 app launched in March by the NI Department of Health and our Community Helper which allows authorities such as Liverpool City Council to manage support for vulnerable people, we have rapidly updated our software to deliver new legislation. This allowed our local government customers, for example, quickly to provide over £1.6bn in critical grants, and supported the first ever online voting for MPs in the UK’s House of Commons. 

Having taken early steps to enable our 5,000+ employees to work from home, including an amazing effort over a single weekend to mobilise 500 colleagues in Vadadora, we have given our people the support and flexibility to balance home and work lives while maintaining normal services. This is underpinned by our focus on positive health including through our mental health champions, and we maintain a central process to capture all potential COVID-19 cases.

Our response continues to be guided by the official advice provided by the Governments and Health Ministries of the UK, Australia, Singapore, India and the USA. As we continue to work from home we are progressing a consistent phased approach to the operation of all facilities globally but at a pace appropriate to varying local circumstances. Where national circumstances dictate, our facilities remain closed except for those colleagues in key worker roles who have done an excellent job throughout in supporting the delivery of vital services.

With a strong infrastructure, we continue all business activities supported by our existing cloud and unified communications foundation and our enhanced remote working policies and practices. Within our Business Continuity Plans (which comply with ISO 22301) we have a robust process in place to ensure any future change in access to our facilities is preceded by appropriate risk assessment and mitigation and is subject to the provision of all necessary support.

I would like to reassure our customers and partners that we are able to stay in touch using our virtual meeting infrastructure and remote delivery methods where appropriate. In order to safeguard any employees required to work on site we have put in place a central process with a number of prerequisites to be met.

As the situation changes we continue with the plans we have put in place and remain fully committed to supporting public health and maintaining our business operations.   

If you have any ideas or requests for how we can be doing more to help, then please contact us.

Wayne Story

Chief Executive Officer