Supporting the victims of serious crime for Her Majesty’s Prison and Probation Service

Rationalising 99 systems to provide a nationwide view of over 60,000 victim cases

Her Majesty’s Prison and Probation Service (HMPPS), an executive agency of the Ministry of Justice, is responsible for delivering prison and probation services in England and Wales. As part of its work to protect the public, reduce reoffending and support offender rehabilitation, HMPPS has responsibility for liaising with over 60,000 victims of serious crime.

This duty means that the agency must deliver on the commitments of the Victims’ Code, providing victims of serious sexual and violent offences with access to information and services throughout the duration of their offender’s sentence.

To enable the consistent delivery of its victim services, HMPPS turned to Civica to deliver a national system for managing contact with victims of serious crime.

Key outcomes:

• Rationalisation of 99 diverse and potentially unsupported systems and data sources

• Relied on by 350 staff to replace paper and files

• Standardised processes and terminology to support a consistent national ‘best practice’

• Nationwide view of over 60,000 victim cases

• Proactive alerting, workflow and case management

• Engaged representatives from across the National Probation Service and community rehabilitation companies in agile development process

• Rapid delivery with agile approach to aid future development

We are a national service and we needed a national system to help us manage our support to victims. It has built confidence in the service both internally and externally and the approach we took with Civica is being replicated elsewhere in the NPS.”
Jim Barton, Deputy Director, Her Majesty's Prison and Probation Service