Innovating housing needs services

Enhance the customer experience, through digital technology and automation, creating efficient multi-channel services.

Using cloud optimised software, our Housing Needs and Choice application supports you to automate, manage and share information effectively, reflecting the requirements of your individual scheme. It assists customers, housing officers and landlord partners to better manage day-to-day tasks. From your housing register, choice-based lettings, housing advice and homelessness prevention and support. 

With a focus on the user experience, it gives your employees the freedom to work at any location and allows customers to access services anytime, on any device.

Combined with Civica’s Cx Housing digital platform, it allows your customers to manage all aspects of the housing needs service, from initial contact through to tenancy management. 

Delivering housing needs solutions

Our cloud software supports over 50% of English councils to respond to the evolving customer needs, through modern technology and automation. It assists them to improve customer services, increase efficiencies, access to the latest software and first class support service. 

Our digital platform includes:

Housing Register

Drive down allocation costs with our online self-service facilities for housing register applicants. Nearly 50% of people on Housing Registers in England are managed with an Abritas system.

Choice Based Lettings
Provide an excellent customer experience and a highly efficient lettings service using our market leading Choice Based Lettings module.  A Choice Based Lettings bid is placed every 3 seconds on the Abritas system.

Enhanced Housing Options
Minimise call volumes, provide more consistent advice and reduce interview times using our housing options wizard.

Housing Advice and Homelessness
Get a complete picture of your customers and your contact with them using our proven and reliable case management software.

Supporting People
Speed up referrals and increase use of housing related support services with our advanced gateway software for providers and commissioners. 

City of Bradford Council is now live with our cloud- optimised Abritas software which allows tenants to register for social housing using an online form - for the first time! In order to achieve faster results for the Council, we implemented Homeless and Supporting People modules first, then Housing Register and Choice based lettings, which went live on 2nd March 2020. The Bradford team said:

Well done everybody, amazing feeling when crossing that line. 
Dimitris Tolios | City of Bradford Metropolitan District Council

We have been using the Abritas system since 2010 and have found it to be the most efficient and user-friendly system that we have ever worked with. I would recommend Abritas to any housing service that is looking for a reliable and practical IT system. Our experience as customers has been very positive and the system continues to provide an ideal solution to our business needs.
Kathy Farr | Policy and Liaison Officer, Housing Services, Basingstoke and Dean Borough Council